Return and Refund Policy
Last Updated: October 21, 2026
We want you to feel confident shopping with ELOQUET. If something isn't right with your purchase, please review the following return and refund guidelines.
Return Eligibility
Subject to applicable consumer protection laws, eligible items may be returned within [30 days] of [delivery date].
To qualify for a standard return, items must generally be:
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Unworn, unused, and unwashed.
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In their original condition, with original tags and packaging where applicable.
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Accompanied by proof of purchase or a valid order number.
Items that are damaged, defective, incorrect, or otherwise covered by applicable legal rights will be handled in accordance with those rights.
Items That May Not Be Returned
Where permitted by applicable law, certain items may be excluded from standard returns, including:
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Final-sale items clearly identified as non-returnable before purchase.
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Personalized or made-to-order items.
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Hygiene-sensitive items that cannot be returned for hygiene reasons after opening or use, where a lawful exception applies.
These exclusions do not limit any non-waivable statutory rights.
How to Request a Return
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Email [support@eloquet.com] with your order number and the reason for the return.
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Wait for return instructions and confirmation from our support team.
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Package the approved item securely and send it to the return address provided.
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Retain your shipping receipt and tracking number until the return is resolved.
Please do not send items to an address that has not been confirmed by our support team.
Return Shipping Costs
For standard returns due to a change of mind, size preference, or similar reasons, return shipping costs are paid by customer.
If an item arrives defective, damaged, or incorrect, contact us promptly. We will provide an appropriate resolution in accordance with applicable law and our confirmed return procedures.
Refunds
After receiving and inspecting an eligible return, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method unless otherwise agreed or required by law.
Please allow [5–10 business days] after refund approval for processing. Your bank or payment provider may require additional time for the funds to appear.
Original shipping charges, promotional discounts, and taxes will be handled in accordance with the applicable order terms and law.
Exchanges
Exchanges are subject to stock availability. Contact [support@eloquet.com] to ask whether your item can be exchanged for another size or color.
Order Cancellations
If you need to cancel or change an order, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or has been shipped.
Contact
For return or refund assistance, email [support@eloquet.com].