Privacy Policy

Last Updated: October 21, 2026

ELOQUET respects your privacy. This Privacy Policy explains how ELOQUET collects, uses, discloses, and protects personal information when you visit eloquet.com, make a purchase, or contact us.

Information We Collect

Depending on how you interact with our store, we may collect the following categories of information:

Information you provide: Name, email address, shipping and billing address, phone number, order details, and information you include in customer service communications.

Transaction information: Products purchased, order value, payment status, refunds, and related transaction records. Payments may be processed by third-party payment providers. We do not intentionally collect or store full payment card details when those details are handled directly by our payment processors.

Device and usage information: IP address, browser type, device information, approximate location derived from IP address, pages visited, and interactions with our website.

Marketing preferences: Your email or SMS subscription status, communication preferences, and interactions with promotional messages, where applicable.

Information collected depends on the features, applications, and services enabled on our store.

How We Use Information

We may use personal information to:

• Process payments and fulfill orders.

• Arrange shipping, delivery, returns, and refunds.

• Respond to questions and provide customer support.

• Maintain store security and prevent fraud.

• Operate, maintain, and improve our website.

• Send marketing communications when permitted and, where required, with your consent.

• Meet legal, tax, accounting, and regulatory obligations.

How Information Is Shared

We may disclose information to service providers and other third parties when reasonably necessary to operate our business, including:

• E-commerce and website hosting providers.

• Payment processors and fraud prevention services.

• Shipping carriers and fulfillment partners.

• Customer support, email, and marketing service providers.

• Analytics and advertising providers, if enabled.

• Government authorities or other parties when required by law or necessary to protect legal rights.

We do not describe our data-sharing practices as “never sold” or “never shared” unless that statement accurately reflects our actual practices under applicable law.

Cookies and Similar Technologies

Our website and selected service providers may use cookies, pixels, and similar technologies to support essential store functions, remember preferences, measure website performance, and, where enabled, personalize advertising.

You can manage certain cookies through your browser settings and any privacy preference tools made available on our website. Disabling some cookies may affect website functionality.

Where required, we will obtain consent before using non-essential cookies or tracking technologies.

Marketing Choices

You may unsubscribe from promotional emails using the unsubscribe link in the message. Transactional emails relating to orders, payments, security, or customer service may still be sent when necessary.

Where SMS marketing is offered, you can follow the opt-out instructions included in the message.

Data Retention and Security

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, including order fulfillment, customer service, legal compliance, dispute resolution, and recordkeeping.

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of electronic storage or transmission can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, and to opt out of certain sales, sharing, or targeted advertising activities.

To submit a privacy request, contact [privacy email]. We may need to verify your identity before processing a request. We will respond in accordance with applicable legal requirements.

California residents and residents of other jurisdictions with applicable privacy rights may have additional protections. Where required, we will provide appropriate disclosures and mechanisms to exercise those rights.

Children's Privacy

Our store is not intended to knowingly collect personal information from children in circumstances prohibited by applicable law. If you believe a child has provided personal information inappropriately, contact us so we can review the request.

Third-Party Services

Our store may contain links to third-party websites or use third-party services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing information to those services.

International Data Transfers

If personal information is transferred across national borders, we will use appropriate safeguards where required by applicable law.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our business, technologies, or legal obligations. The revised version will be posted on this page with an updated revision date.

Contact Us

For questions or requests concerning privacy, contact:

Business: ELOQUET
Email: support@eloquet.com